Term and Conditions

1. Agreement to Terms

By accessing and using the Paragon Sports Shop website (nyc-paragon.com), you confirm that you are at least 18 years of age or the age of majority in your jurisdiction, and you agree to be bound by these Terms and Conditions. If you are using the site on behalf of an organization, you represent that you have the authority to bind that organization. These terms govern your access, browsing, and purchase activities on our site.

2. Our Customers & Website Ethos

Paragon Sports Shop is built for athletes, adventurers, and active families who demand high-performance gear. Our website reflects a clean, reliable, and professional style, focused on functionality and trust. Our product range—spanning Apparel, Footwear, Accessories, and specialized sports equipment for Men, Women, Kids, and activities like Outdoor, Run/Fitness, Team Sports, and Winter Sports—is curated for durability, innovation, and peak performance.

3. User Obligations and Responsibilities

As a user of our site, you agree to:

• Provide accurate, current, and complete information during account registration and checkout.
• Use the website only for lawful purposes and not engage in any activity that may disrupt service or compromise site security.
• Refrain from attempting to circumvent any technological measures or copy any protected content.
• Be responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• Comply with all applicable local, state, national, and international laws and regulations regarding your use of our site and purchase of goods.

4. Products and Services Description

4.1 Product Information

We strive to display our products—including detailed descriptions, images, specifications, and availability—as accurately as possible. However, slight variations in color, texture, or design may occur due to screen settings or manufacturing batches. The performance characteristics described are based on intended use under normal conditions.

4.2 Product Availability & Regional Sales

We ship globally but exclude certain Asian and remote regions due to logistical constraints. Product availability is subject to change. If an item becomes unavailable after you place an order, we will notify you promptly and offer a refund or alternative.

4.3 Non-Returnable Items

To ensure health, safety, and product integrity for all our community, the following cannot be returned or exchanged:

• Footwear showing signs of wear, used outdoors, or missing original packaging.
• Personalized or Customized Products (e.g., team jerseys with custom names/numbers).
• Intimate Apparel (swimwear, base layers) with broken hygiene seals.
• Clearance or Final Sale Items (clearly marked at purchase).

5. Orders and Payment Terms

5.1 Order Process

Placing an item in your cart does not reserve it. An order is only confirmed once you complete checkout and we send an order confirmation email. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing, or suspected fraudulent activity.

5.2 Pricing

All prices are listed in US Dollars (USD). We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

5.3 Accepted Payment Methods

We accept secure payments via: Visa, MasterCard, JCB, and PayPal. By providing payment information, you represent that you are authorized to use the chosen method. Payment is processed at the time of order confirmation.

5.4 Order Processing & Shipping

• Processing Time: Orders are processed within 1-2 business days after payment confirmation.
• Shipping Methods:
  1. Standard Shipping: Via DHL or FedEx. Cost: $12.95. Estimated delivery: 10-15 business days after shipping.
  2. Free Shipping: Via EMS for orders over $50. Estimated delivery: 15-25 business days after shipping.
• Delivery times are estimates. Delays may occur due to customs, weather, or carrier issues. International customers are responsible for any applicable customs duties, taxes, or fees.

6. Returns, Exchanges, and Refunds

Our policy is designed to be straightforward and fair, reflecting our Performance Promise.

6.1 Return Window & Condition

You may initiate a return or exchange within 15 days of receiving your item. Items must be in original, unworn, unwashed, saleable condition with all tags, packaging, and accessories.

6.2 Return Process

Follow the 4-step process outlined on our Shipping & Returns page. Key points:

• Initiate by emailing [email protected].
• You are responsible for return shipping costs unless the return is due to our error (wrong/defective item).
• Original shipping fees are non-refundable.
• Use a trackable service and retain proof of postage.

6.3 Refunds

For approved returns, refunds will be issued to the original payment method within 10 business days of our approval. The time for funds to appear depends on your bank or provider (Visa, Mastercard, JCB, PayPal).

6.4 Damaged, Defective, or Incorrect Items

Contact us immediately at [email protected] with photos. We will cover all related return costs and expedite a resolution.

7. Intellectual Property

All content on this website—including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software—is the property of Paragon Sports Shop or its content suppliers and is protected by international copyright and trademark laws. The “Paragon Sports Shop” name and logo are trademarks. You may not use any meta tags or other hidden text utilizing our name or trademarks without our express written consent.

8. Limitation of Liability

Paragon Sports Shop and its affiliates will not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the site or any products purchased through it, including but not limited to loss of profits, data, or business opportunity. Our total liability for any claim related to your order or these terms shall not exceed the total amount you paid for the product(s) in question.

This limitation applies to the fullest extent permitted by law and does not affect any statutory rights you may have as a consumer.

9. Privacy and Data Protection

We protect your personal data with the same precision we apply to our products. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and safeguard your information. By using our site, you consent to such processing.

10. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the state and federal courts located in Philadelphia, PA.

11. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the site after changes constitutes acceptance of the new terms.