At Paragon Sports Shop, we’re committed to powering your performance journey—from the moment you place your order to every adventure that follows. Our shipping and returns policies are designed with the same precision and reliability you expect from premium performance gear.
Our Performance Promise
We equip athletes, adventurers, and active families with gear that meets the highest standards. If your purchase doesn’t deliver the performance you need, our straightforward process ensures we make it right—efficiently and respectfully.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order leaves our warehouse.
Shipping Methods & Delivery Times
We ship globally (excluding some Asian and remote regions) using trusted carriers to ensure your gear arrives safely and promptly.
| Shipping Method | Carrier | Cost | Estimated Delivery Time (After Shipping) | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days | Faster delivery for performance gear |
| Free Shipping | EMS | FREE on orders over $50 | 15-25 business days | Budget-friendly option for non-urgent needs |
Note: Delivery times are estimates and may vary due to customs processing, weather, or carrier delays. International customers are responsible for any applicable customs duties or taxes.
Returns & Exchanges Policy
Key Policy Summary
- Return Window: 15 days from the date you receive your item
- Condition: Items must be in original, unworn, unwashed, saleable condition with all tags, packaging, and accessories
- Process: 4 simple steps outlined below
- Refund Timing: Within 10 business days of approval, to original payment method
Step-by-Step Return & Exchange Process
1 Initiate Your Request (Within 15 Days)
Email our customer service team at [email protected] with:
- Your order number
- Item details (product name, SKU if available)
- Reason for return/exchange
- Preferred solution (refund or exchange details)
- Confirmation that the item is in original condition
Email Template Subject: Return/Exchange Request – Order #[Your Order Number]
2 Receive Instructions & Authorization
Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping address:
Paragon Sports Shop Returns
2475 Cityview Drive
Philadelphia, PA 19103
United States
3 Ship Your Return
Securely package the item with original packaging and include the RMA number clearly on the box.
Important:
- Use a trackable shipping service and retain proof of postage
- Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong or defective item)
- Original shipping fees are non-refundable
4 Processing & Resolution
After we receive and inspect your return (typically within 5-7 business days):
- For Approved Returns (Refunds): We’ll process your refund to the original payment method within 10 business days of approval. The timing for funds to appear depends on your bank or provider (Visa, Mastercard, JCB, PayPal).
- For Approved Exchanges: We’ll ship the replacement via your original shipping method at no additional cost and provide a new tracking number.
⚠️ Non-Returnable Items
To ensure health, safety, and product integrity for all our athletes, the following items cannot be returned or exchanged:
- Footwear showing signs of wear, used outdoors, or missing original packaging
- Personalized or Customized Products (e.g., team jerseys with custom names/numbers)
- Intimate Apparel (swimwear, base layers) if the hygiene seal is broken
- Clearance or Final Sale Items (clearly marked at purchase)
This policy supports our commitment to providing fresh, reliable gear across our Men’s, Women’s, Kids’, and specialized sport collections.
Damaged, Defective, or Incorrect Items
If you receive an item that’s damaged, defective, or incorrect, contact us immediately at [email protected] with photos of the product and packaging. We’ll cover all return shipping costs and expedite a replacement or refund.
International Returns
For our global customers:
- You are responsible for return shipping costs and any applicable customs duties or taxes
- Refunds are issued in USD to your original payment method
- Currency conversion differences may occur based on your financial institution
Need Help? Contact Our Performance Team
Our dedicated team is here to support your active journey with the same precision we apply to curating our products.
Email: [email protected]
Address: 2475 Cityview Drive, Philadelphia, PA 19103, USA
Response Time: We aim to respond within 1-2 business days
Our Commitment: Just as we meticulously protect your privacy and data, we ensure your satisfaction with every purchase.